Consulting
Call and Contact Center Business Consulting Services and Expertise
We are a team of call/contact center consulting professionals, who have in-depth experience in building and managing global call/contact centers and systems. We have call/contact center consulting services in the following areas:
- Benchmarking, Audits & Assessments
- Multi-Channel Call Center/eBusiness Assessment, Strategies & Design
- IVR Design, Scripting & Analysis
- Customer Relationship Management (CRM) Requirements
- Call Center Consolidation
- Call and Multi-Channel Contact Center Management Systems Design
- Business Process Reengineering (BPR)
- Quality Assurance Program Development
- Workforce Optimization