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Technology Releases

Dakota Performance Solutions prides itself on bringing the most cost effective, efficient, and proven solutions to their clients and partners. Technology advancements and releases include:

Text to Call Queuing

  • Customers send a text message to initiate a call from your call center
  • Customers are connected with the next available agent
  • Prevents long hold times
  • Frees up your customer’s time

Virtual Queuing

  • Customers can enter the line from their cell phones, touch screen kiosks, or the Web. Or, your employees can add them to the line from the Queue Manager.
  • Customers can roam freely while they wait.
  • DPS sends them an SMS or calls shortly before their turn arrives.