David H. Mettler, Chairman
Mr. Mettler oversees general business practices and business compliance for all Dakota Performance Solutions entities. As a successful entrepreneur, Mr. Mettler’s lends a relevant voice in directing Dakota Performance Solutions in to the Global Business Process Outsourcing Market.
Matthew A. Marnach, Chief Executive Officer and Chief Financial Officer
Matt Marnach oversees the general corporate operations, as well as the strategic development of the corporation. Mr. Marnach ensures that resources are appropriately assigned to each project, and supervises the timely completion of all project phases and deliverables.
Mr. Marnach has over 18 years of sales, marketing and management experience focused in the call center industry. As a Certified Telecommunications Professional, he brings a unique blend of technical expertise and business savvy to projects. Mr. Marnach has developed multi-channel contact solutions for such companies as Microsoft, Verizon Wireless, Citibank, and Wells Fargo. Mr. Marnach has helped clients with all phases of Contact Center management including startup, site selection, equipment selection, recruitment, training and overall business strategy. He has in depth knowledge and experience in workload forecasting, planning, and re-sourcing the Contact Center to meet organizational goals.
Mr. Marnach is CIAC (Contact Center Industry Advisory Counsel) Certified
Chris McGuire, Chief Information Officer – Compliance Officer
Mr.McGuire is an innovative and highly technical executive. Mr. McGuire has an extensive management track record that includes: strategic growth, business transformation, tactical execution, business process outsourcing and consulting, portfolio, program and project management, process development and improvement, and cost reduction strategy and execution. Mr. McGuire has over 18 years of multidisciplinary IT experience across call center, financial services, training and development, consulting, outsourcing, and manufacturing. Mr. McGuire’s technology experience includes; software development and implementation, IT governance, IT security, Data Loss Prevention, data center and network operations, telephony, and strategic consulting.
Mr. McGuire earned a Bachelor of Arts in Cultural Studies and also holds the Project Management Professional (PMP) and Microsoft Certified Professional (MCP) certifications. Mr. McGuire was given the President’s Award at HSBC in 2008 and led the program that was also awarded Microsoft’s “Best Practice” in 2001.
Mark Feuerborn – Vice President, Call Center Operations
Mr. Feuerborn oversees daily operations for the Dakota Performance Solutions contact center.
Mark has been a part of the DPS family for over 13 years. Prior to joining the company in 2018, Mark worked as an analyst for CitiGroup in the retention department, earning the Service Excellence Award in 2002. Another service distinction was awarded him in 2005, when he helped to launch the 311 hotline for emergency service for FEMA following hurricane Katrina. Over the years moving forward, Mark has been a valued client manager with many of Dakota Performance Solutions partner companies. He has vast experience in managing financial and healthcare clients, as well as extensive experience with training, workforce management, and quality assurance. Mark has often assisted with call center consultations, ensuring that clients are able to optimize their business processes and employee management.
Angela Hansen, Vice President, Performance Management
Ms. Hansen oversees quality and performance for all outsourced campaigns and serves as the liaison between the COO and our diverse clientele.
Ms. Hansen moved to Sioux Falls in 2004 from Denver, CO, where she majored in Marketing – Multimedia Print, and Presentation. In 1992, she began her career in call center management at Sitel Corp in Omaha, NE. From there she progressed through many tiers of management, including managing teams of sales reps, account management, and quality assurance. With over twenty years in the industry, she has managed multiple client campaigns with Microsoft, Allstate, Deluxe, Molina, Finali, and numerous others. Utilizing her decades of experience in quality assurance, channel building, client management, reporting, compliance, and human resources, Ms. Hansen currently provides leadership and white glove customer care to DPS’ outbound lead generation and healthcare clients.
Brian Wollman, Director, Federal Help Desk Services
Mr. Wollman is responsible for all Federal Help Desk activities, including process development for large government entities. Mr. Wollman has over 20 years of Finance and Insurance expierance and has been responsible for the development and training of new hire employees and facilitated their transition to their management team, which included customer service, phone, computer, sales and relationship skills. Verified bank policies and procedures via call monitoring and providing feedback. Scheduled and development trainings for existing employees weekly. Managing the relationship and credit cards of multi billion dollar companies.