About Us

DPS is primarily focused in providing a full spectrum of BPO – Business Process Outsourcing Services in the areas of consulting, training, call center/customer support, project management, CRM, and proprietary communication software. DPS is not just a Business Process Outsourcing provider but also a reliable partner who promises to make valuable difference to its clients’ business. Enhancing our partners’ competitive advantage and profitability is our aim. We offer our partners a medley of cost effective, flexible and viable solutions. At no point in time our clients are under the impression that they are outsourcing to us. In fact, the image we portray is that of an extended enterprise. Combining extensive capabilities in technology with extensive call center expertise, we deliver seamless solutions that bring tangible business value to organizations around the world.

Our Value

Our focus is on knowledge transfer, our success is your success and this helps to create long-term relationships that will benefit all participants.

  • Our input considers other areas of a client’s organization and is an important factor in our recommendations
  • To your benefit we have created relationships that allow us access to the largest database on contact center knowledge in the world. Only your imagination limits the possible uses.
  • Focusing on your needs allows us customize solutions with focusing on positive ROI’s

Corporate Foundation

Dakota Performance Solutions, Inc was founded in 2000 by a board of contact center executives with a combined experience of over 100 years. The corporation board members oversee and govern DPS, Inc , Automated Call Solutions, Inc,  and DPS Marketing Solutions, LLC. The global operations team are located in Sioux Falls, South Dakota, USA.  DPS holds an A+ credit rating with extensive corporate funding when needed for large size (100+ Agent) projects.